Refund Policy

Refund Policy of Simoranci

At Simoranci, we bake to make your birthday cake an emotional and enjoyable moment of your celebrations. As our cakes are freshly prepared and perishable, we have a very clear refund policy so that we may be upfront with our customers about what to expect in the unlikely event that things get wrong. Please read this policy cautiously to understand the guidelines that apply to all orders placed with us.

1. Conditions for Refund

Considering the nature of our products, we rarely issue refunds. Once baked and prepared, cakes cannot be returned, nor sold. However, we do appreciate that sometimes, things may not turn out exactly as planned. If you aren't satisfied with your order, such as having incorrect flavor, inconsistency in design, or damages along the way when delivered, please contact us at [email protected], provided within 24 hours of when your order was received. We will determine whether to act or not.

2. Returning the Amount:

Refunds would be issued only upon the fulfillment of the following conditions: it was our mistake in processing your order or your cake has been significantly compromised. In order for us to process your claim, please describe, in writing along with pictures, the problem encountered. Once we receive and process your claim, we will notify you of the next step toward claims processing.

Minor variations in appearance, color, or decoration are part of the craft of making and do not justify a remade unit.

3. Options for Solution

We believe that you may claim compensation for your cake, so we offer you the option of one of the following:

• A discount on future purchases, or
• Substitute cake is allowed depending on the nature of the problem and our production schedule.

A cash refund cannot be availed since payments are made in cash whenever deliveries are made. Refunds, whenever they can be allowed, will be allowed either in credit or in terms of a discount on your next order.

4. Exchange, Delivery, Pick-up perspectives:

Simoranci prepares and delivers your cake with extreme attention. Upon delivery or pickup, we will not be responsible for any damage that might happen afterward. Our customers are responsible to handle and store their cake for keeping freshness and beauty.

5. Contact Us

All questions regarding the refund policy can be sent to [email protected]. We are here to help with any issues you may have.