Terms & Conditions
Terms & Conditions of Simoranci
Welcome to Simoranci! Accessing our website or ordering from us signifies acceptance of these conditions. Please take a few minutes to read through these terms cautiously, as they define the relationship with our business. If you have questions, please don't hesitate to contact us at [email protected].
1. Introduction
These Terms of Use shall apply to all visits to Simoranci sites operated by us. For instance, whether you browse or shop from our sites, these terms and conditions apply to you.
2. Products & Services
We specialize in birthday cakes and can offer you a wide variety of choices in styles, flavors, and designs suitable for your occasion. The images on our website are representative of our products, but because they are all handcrafted, the item may not look exactly like the picture.
3. How to Order
After you order, Simoranci asks you to fill in all the important details including your contact information as well as your delivery address. Then we confirm your details through an email or phone call once your order is placed. We expect all the details to be accurate and correct so that your cake can be delivered right on time.
Once you have confirmed your order, we will begin preparing your cake. Given the perishable nature of our products, we cannot accommodate the cancellation of baked goods. Changes to be made to your order, like flavors and designs, should be made as soon as possible. We will do what is within our power to oblige but also adhere strictly to our production schedule.
4. Terms of Payment
Cash is the accepted form of payment for Simoranci. When you pay the due in full, they give you the cake; no credit card or bank transfer will be accepted. Pay cash ready when it's time for delivery.
5. Delivery & Pick-Up
We deliver in Hong Kong. Delivery may incur additional costs depending on your location; you will find this delivery charge included in the order or billing process. Alternatively, you may collect your cake from a designated location. Deliveries and collections are the end stages of our transaction, and Simoranci has no responsibility for any subsequent damage to the product.
We ensure we get your cake to you in the time frame agreed on, but in case of such incidents as traffic or weather congestions, which are unforeseen, we will inform you of the delays.
6. Return/Refund
All sales are final because our cakes have a limited shelf life. We can't give back the cake nor can we exchange it once we have delivered it or you have picked it up. However, if you have an issue with your order-whether in terms of design or flavor - do contact us within 24 hours of receiving your cake. We'll look into your concern and we'll make a partial discount from a future order.
7. Allergies & Dietary Needs
Simoranci makes cakes that contain some common allergens including dairy, eggs, and nuts. Please note specifically of the exact dietary needs or allergies right at the time of placing your order as we do what is within our power to avoid cross-contamination of allergens during preparation, but we cannot avoid it entirely. Your purchase order thus reflects your acknowledgment and acceptance of such a risk.
8. Intellectual Property
Any images, texts, and logotypes forming part of the content of the Simoranci website are property and may not be used at will without our consent reproduced, or distributed.
9. Changes in Terms & Conditions
We reserve all our rights to update these Terms & Conditions as and when necessary to reflect changes in our policies or operations. All updates will be posted on this page; so, check here often.
10. Contact Us
If you have any questions, get in touch with us at once at [email protected]. Should you require more information on your order or these Terms & Conditions, contact us.
